All orders placed before 2pm will be processed the same day. Orders received after 2pm will be processed the following day. You will receive a confirmation email with your order and another notification when your order has shipped.
Domestic Shipping Rates and Estimates
We offer free next day delivery within UK mainland for all orders.
We offer international shipping at a flat rate of £16 per package.
Shipping charges for your order will be calculated and displayed at checkout.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status.
If you haven’t received your order within 2 days of receiving your shipping confirmation email, please contact us at email@example.com. with your name and order number, and we will look into it for you.
You can check the status of your delivery here https://www.dpdlocal-online.co.uk/tracking
Refunds, Returns, and Exchanges
Your complete satisfaction is important to us - you can see our full refunds and returns policy here - Go to Refunds and Returns
In the event that your order arrives damaged in any way, please email us as soon as possible at firstname.lastname@example.org with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at email@example.com.